Frequently Asked QuestionsCommercial Recycling
Please read our Frequently Asked Questions before signing up for service. If you have a question that isn’t answered below, please email us at email@example.com or call us at (615) 516-3220.
I have a local business and would like to inquire about your rates for small businesses. Excellent! We are currently working with over 30 local business to help them reduce their waste! Please email us your information at stonesriverrecycling.com and either David or Jason will contact you directly.
Your website says that you are out of recycling bins. When do you expect them to arrive and can I use another bin in the meantime? There could be a waiting period of up to 1 month for our bins to arrive to us and then arrive to your residence. We cannot empty bins from other companies or bins that do not belong to our service. Liability (if a worker gets injured lifting something that doesn’t belong to our company) and various other reasons will not allow us to do this.
If I sign up for service today, when will I receive my bin(s)? Your bin(s) will be delivered within 1 week of signing up (unless our bins are out of stock and we are waiting for the manufacturing facility to ship them to us) We typically do our bin deliveries to our new customers on Monday and Thursday. Depending on how many new subscriptions we get in a week, sometimes we only deliver once a week.
Why was my card charged today if I might not receive my bin(s) for a month or longer? Your service and billing cycle will begin once you receive your bin. For example: If you sign up for our monthly service plan on January 1st and receive your bin on February 19th, you will not be billed again until March 19th. If you signed up for our annual service plan, you will not be billed again until March of the next year. You will not actually be charged for the time that you are not receiving our service. We bill your card initially to ensure that your service will be started. To be honest, it seemed much easier for us to adjust a date on a spreadsheet than to attempt to contact several hundred people to get their banking information once we receive bins.
Should I sign up online, or can you take my information over the phone? All new subscriptions must be done online. We are unable to process payment or take your information over the phone.
How big are the 2 different bins that you offer? Our 45 gallon bin on wheels is 1/2 the size of the large black city trash can and 1/2 the size of the green recycling cans from another recycling company in town.
I live in Smyrna Tn. Am I in your coverage area? We do have customers in Smyrna, but as of January 10th 2018 we are not taking any new customers in Smyrna. Do to our increasing growth in Murfreesboro, it will be difficult for us to take on more clients in Smyrna until we hire more drivers and get another vehicle. Please check back with us in a few months to see if we are ready for more customers in Smyrna.
I have recently stopped doing business with another recycling company and their bin is full at my residence. Can you empty their can for me? Unfortunately this is something that we are not able to do. We do not have large trucks with a mechanical arm to dump those large 96 gallon cans. Our cans are emptied manually by removing the full can liner and placing a new empty can liner back in the can. Also, the cans that belong to other companies don’t belong to us and can be considered trespassing if we tamper with them.
What should I do with my recycling while I wait for your bins to arrive? There are several recycling centers in town that you can take your recycling to for free. For more information, please visit http://solidwaste.rutherfordcountytn.gov/recycling-rules.html
Is the payment portal on your website secure? Absolutley! We process our payments through a company called Stripe. Information on their security can be found here: https://stripe.com/docs/security/stripe
Who else uses Stripe to process payments? Several larger companies such as Target, Under Armour, Lyft, Girl Scouts, Habitat For Humanity, NPR, Pintrest, and Facebook are all using Stripe to process their online payments.
Will you automatically process my payment after each billing cycle? Yes, all new customers can now elect to have their bill automatically processed.
Your website says everywhere that I need to separate my glass. How does it need to be separated? Glass needs to be separated completely and left next to your recycling bin(s). If can be placed in another tote, a plastic bag, a reusable shopping bag (we will always return it!), a cardboard box, a bucket or anyway that is convenient for you to separate it. We really don’t mind as long as it is separated. PLEASE also read the glass recycling blog on our website as well.
Will you always arrive to my residence at the same time every week? Unfortunately, there is no way for us to have the same schedule every week. Although it is usually pretty close, there are so many contributing factors that could make it change. If it’s 3:00pm on Friday and your recycling still hasn’t been picked up, give us another 2 hours because we WILL be there! 🙂 We run from 5am-5pm Monday through Friday. It’s always best to put out your recycling the night before in case we come early.
My recycling didn’t get picked up on my scheduled day and I had it out and visible for the drivers. This is a mistake that we do not make often at all, but we are human and we do make mistakes. If your recycling was not picked up, please call and/or email us and we will VERY promptly resolve the situation with you.
How will you inform me about changes to my recycling schedule? If we are going to change your recycling day, you will get notice from us. There are several “Monday Holiday’s” that we usually operate on. Feel free to contact us and ask, but we will always notify you of any changes at least 2 weeks prior.
Your website says that you operate on the same day as trash. If there is a holiday and our trash day is moved, will our recycling day move as well? Not necessarily. We will ALWAYS inform our customers if we will be changing pick up days. We are not a government business, and we do not work for the city. We are a private company and are typically open regular hours on most of the Monday holidays. You will be notified if we will be closing. Please do not assume that we will be following any city holiday trash schedule changes.
Thank you for choosing Stones River Recycling Service. Because of the holidays, we are closed Thursday, December 21st thru Tuesday, December 26th and Monday, January 1st.
For all customers located in Murfreesboro city limits, please select your pickup day as the same day as your trash day.
WE ARE CURRENTLY NOT ACCEPTING NEW CUSTOMERS IN SMYRNA TN.
For all customers in Christiana and Rockvale, please select Thursday for your recycling pickup.
And for all customers in Walter Hill and Jefferson Pike, please select Friday for your recycling pickup.
We understand that many of our new customers have a lot of recycling to be picked up, and I am sure you can understand that we have had a huge surge in business. We ask all of our customers to be patient with us, and we will do everything we can to get your recycling picked up and to provide quality service to you during this busy holiday season.
Lastly, we would like to let our current and new customers know that email will now be the best way to get in touch with us. If you do not have access to a computer or the internet, please leave a voicemail with your name and number and someone will be in touch with you after the holiday to assist you in signing up for service or to help you in any other way needed.
Again, we want thank everyone for your patience and your business. We are excited and proud of Rutherford County and we look forward to the New Year. Thank you for choosing Stones River Recycling Service and have a happy holiday.