Dear Valued Customer,
Thank you so much for choosing Stones River Recycling as your preferred recycling service. This is to inform you that due to an unexpected and overwhelming surge in new customers, we are currently out of stock with our bins. We are hyper aware of what is happening with recycling not being gathered in Rutherford County and are doing our best to try and take care of those recyclers that are stranded. Your order has been received and you have been placed into a waiting list for your bin. We will notify you as soon as our stock is replenished and will get the bins out to you ASAP. Your billing cycle and service will not begin until you receive the bin you ordered. EXAMPLE: If you sign up for our monthly service on January 1st, but do not receive your bin until February 19th, you will not be billed again until march 19th. We will not bill you again until your service has lasted the duration of what you paid for. We do greatly appreciate your patience as we grow and we look forward to a wonderful working relationship with you. If you have any questions please email us back at firstname.lastname@example.org
. Thanks! Please also read the frequently asked questions page located in the blog section as well.
YOUR SERVICE AND BILLING CYCLE WILL NOT BEGIN UNTIL YOU RECEIVE THE BIN THAT YOU ORDERED.
WE ARE DOING THE BEST THAT WE CAN TO GET EVERYONE’S RECYCLING NEEDS MET IN THE MOST EFFICIENT WAY. WE HAD NO WAY TO KNOW THAT THERE WOULD BE SUCH A DEMAND FOR OUR SERVICE AROUND THE BUSIEST TIME OF THE YEAR.
THANK YOU FOR YOUR PATIENCE!